![]() ![]() Games released moving forward would likely include "standard" graphical modes for players with the original hardware as well as options to use the added horsepower of the Neo for higher framerates, resolution or better graphical fidelity in VR. The PlayStation Neo is rumored to be an updated version of the PlayStation 4 architecture aimed at providing even more graphical horsepower to games, which would allow the hardware to display 4K video and gaming content and bring the system closer to the higher-end gaming PCs that are currently required to power VR rigs. We'd consider this much more hypothetical if the reports weren't so numerous and consistent. The original text of this article follows: However, Andrew House, the president and CEO of Sony Interactive Entertainment, said "PlayStation Neo" will not be shown at E3. Update: Since publication, Sony has confirmed that an updated PlayStation 4, thought to be codenamed "Neo," is coming but did not give a launch date or price. What we can expect to see, and why PlayStation Neo Before we begin, you can remind yourself what Sony showed last year with the video below. ![]() So let's talk about what we're likely to see, what we're maybe somewhat less likely to see and what might be a bit of wishful thinking. And Nintendo? Heck, Nintendo has a Zelda game this year. Sony's show takes place after Microsoft's as well, which means the gaming giant will know what it's up against before the show begins. EDT can focus on delighting existing customers and keeping the momentum rather than making up any lost ground. Sony is sitting where its competitors would like to be, which means the press conference on June 13 at 9 p.m. Sony doesn't have to launch new hardware if it doesn't want to, and the company gets to continue to focus on games and the core platform of the PlayStation to keep people happy. View the new set of screenshots at the gallery.Sony has an easy job at this year's E3 press conference: The PlayStation 4 is winning the console race with 40 million units shipped as of March of this year, and the hardware continues to provide better visuals for many multiplatform games while exclusives continue to sell well. ![]() Gravity Rush 2 is due out for PlayStation 4 in 2016. The mining theme comes into play as, at the start of the game, Kat loses her gravity powers and ends up in a poor mining town, where she is forced to work before getting back her powers and venturing into a new city. ![]() The better Talismans can be discovered through the game’s new mining mode, which Toyama isn’t sharing much information about, but said are “separate stages that allow players to gain power-up items that are different from ones they would get from ordinary gameplay.” It will have an asynchronous online element where players can get help from their friends, as well as a challenge mode “where your friends can challenge you to complete missions at a certain speed, and their ghosts will be imported into your game and you can race them.” “Many of them are things that you would probably guess,” Toyama said, “things that make the gauge decrease slower, things like that, very basic, but there are others that are a little bit more finicky, where something will become half as powerful, but as a result another thing becomes twice as powerful, things like that.” Raven, Kat’s rival from the first game and ally in the sequel, will also join Kat for double-team attacks.Īlso new to Gravity Rush 2 are “Talismans,” which add special effects to Kat. It also comes with a powered up version of her “Gravity Grab” move that creates a swirl of objects around her that she can fling at enemies.Įach of Kat’s fighting styles, called “Gravity Styles,” can be upgraded over the course of the game. Her Gravity Kick becomes Surge Kick, which can destroy groups of enemies and “pretty much anything in the nearby area.”įinally, there’s her normal style that returns from the first game. She becomes slower, but has increased attack power. Gravity Kick also becomes Wormhole Kick, which can be used to teleport directly to the enemy. Her attacks are weakened, but she is extremely light and can jump very high, and can use her gravity actions without spending the gravity gauge. “ Lunar Style” changes the way gravity affects Kat. ![]()
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![]() ![]() This means, you can have a mirror of what’s happening on your device on the second screen of your phone or tablet.Apple logo, Samsung logo and much more.Ĭheck our "Bravo Store" link below to find deals on many more items, with fast and free delivery in Beirut. Popsockets Popclip Mount is a unique product that you can use to add a second screen to your device. Where to Buy Luxury Popsockets Popclip Mount – You can stand up while using them without damaging your phone or tablet’s screen. – It attaches securely with either a strap or wire, so it is unlikely to fall off during use. – It is safe to use while driving because they won’t get caught in the car spokes or in your steering wheel. They come in a variety of colors, shapes and sizes that allow you to find the perfect popclip mount for your needs.Īdvantages of Having Popsockets Popclip Mount: Popsockets are an attractive and practical product that can be used for many different reasons. Increase your productivity with a pop clip mount!Īdvantages of Having Popsockets Popclip Mount This allows users to make their smartphone even more secure, while giving them better access to all kinds of content, like videos and games. It has been designed so that it can be attached anywhere on any surface and still stay firmly in place. Popsockets Popclip Mount is the latest innovation in phone mounts. With the introduction of a new product called Popclip, there is no need for bulky accessories. ![]() It is a very popular idea to use clips to support the phone without carrying anything extra. Who has ever custom personalized PopSockets? Check at Popsockets Popclip Mount Suitable for Girls The company also sells separately these holders as well as various cases and covers that can be used with Popsocket Popclip Mount. This allows them to mount it virtually anywhere without having to worry about where their device will be safe from harm. In other words, Popsockets PopClip Mount is an accessory that provides the user with multiple mounting options for their device. It is designed for the active teen and tween market and has been tested by a wide variety of children Popsockets PopClip Mount is a holder that securely attaches to a smartphone or tablet, allowing users to mount it virtually anywhere. Popsockets Popclip Mount Suitable for Boys This product is perfect for anyone who wants to stay connected and make sure they are not missing out on anything that’s important. It can also be used by people who like to watch their favorite shows while on their bed. It can be attached to anything that has some amount of grip, such as an armrest in a car, bike handlebars, any furniture or even your leg if you’re running. Popsockets Popclip Mount is a unique and patented product which is a direct answer to the needs of people who are always on the go. ![]() Popsockets Popclip Mount comes in six colors to match any style and there are two-packs available as well for those who want more than one! Who Needs Popsockets Popclip Mount This product uses Bluetooth technology, which helps it conserve energy because it can be turned off when not in use. The reason you should buy Popsockets Popclip Mount is because it’s not only a great product but also helps you save on gas. The product is made of silicone and the design is minimalistic. Popsockets Popclip Mount is a wireless mount that can be used to stick your smartphone or tablet to the back of your car or wall. Why You Should Buy Popsockets Popclip Mount Popsockets are available in stores or online starting at $10. Not only do you get an impressive new way to watch your favorite shows and movies, but you also increase the life span of your device by not having to worry about it ever falling off. The Popclip Mount is a way of keeping your phone right where you need it – by attaching it to the top of any surface. Popsockets make it easy for people to stay connected with their phones and devices, no matter what their hands are doing. It will allow you to easily view content from your screen on any surface. It has a clip that can fit onto most cases, and the mount itself is compatible with most cases that are less than 4mm thick. The Popclip mount is a unique and stylish way to attach it to the back of your smartphone or tablet. ![]() ![]() ![]() So, take a look at what materials exactly you have to need. Also, gathering them in front of you will save time and energy. Step-by-step guide to paint over venetian plaster: Step 1: Gather the necessary toolsīefore starting any paint project, you need to know the tools correctly. Here, the step-by-step guide will help you to work accurately. To paint over venetian plaster or polished plaster, you need to follow several steps carefully. You’ll get it available on online shops or amazon easily. Here, we recommend you to buy latex paint such as Rust-oleum or this type of paint. The suitable primer is alkyd-based.Īgain, if the paint is polymer-based, then it’ll not stick perfectly to the surface. Therefore, first, know what paint you want to apply.Īpplying a venetian plaster makes the surface alkaline based. Is there any paint you can use over venetian plaster?īefore painting over venetian plaster, the type of paint is much more important. The special thing about this paint is, marble looks after applying without the expense or other difficulties. Homeowners really make it their first choice to style their interior or exterior wall decoration. Is venetian plaster outdated?Īlthough venetian plaster has been used for many years, it doesn’t get old for its durability. Also, it maintains a healthy environment. Venetian plaster contains all-natural ingredients. Generally, synthetic materials are used to protect the paint from dampness or crack. Regular plaster can contain synthetic material that is allergic to some people. If regular plaster is not done perfectly, it’ll crack or be damped due to high moisture.Īgain, venetian plaster is sealed with a wax sealant, so it’s become non-porous. To resist moisture, venetian plaster is best as it’s a non-porous material. ![]() The more luxurious and glossy finishing will be provided by venetian plaster. On the other hand, without painting on a venetian plaster, it gives a marbled stunning finishing look with a combination of different colors. Regular plaster doesn’t give a better finishing look after applying. For this, it’s much more durable and less likely to crack. On the other hand, venetian plaster is widely used for flat surfaces, archways, covings, columns, and other complex shapes for its malleable or less brittle materials.Īs regular plaster can be quite brittle so there is a risk of cracking due to too much pressure.Īfter drying, the venetian plaster provides a hard finish for less brittle material. Regular plaster is only used for straight surfaces. When it comes to versatility, obviously, Venetian plaster provides more than regular plaster. Such as Venetian plaster vs regular plaster: An Overview Using venetian plaster in normal walls turns it into an elegant, stylish and stunning look where regular plasters are just used for the main purpose of covering or protecting ceiling and walls! There are huge differences between venetian plaster and regular plaster. The positive side of this paint is less use of harmful chemicals! What is the difference between Venetian plaster and regular plaster? At this time, you can wonder about the shining and glossy finish look of your interior wall.īasically, venetian plaster is widely used in the interior wall where installing marble is tough (Such as columns, corbel, curved walls)! The method is used when the final coat is applied with a steel trowel. This paint is applied over a base coat or primer. The application of Venetian paint is based on technique. When lime plaster is applied to the wall, the carbon dioxide in the air makes the mixture turn into limestone again! Like magic? Of course, it’s a chemical reaction that has been used since Egyptian times! The term Venetian plaster can be defined as the putty that is formed by a mixture of fired limestone, water, and marble dust. Steps to follow to remove Venetian plaster.How to get rid of venetian plaster walls?.How do you recolor/change Venetian plaster?.What happens when you paint over Venetian plaster?.Can you paint over waxed venetian plaster?.Can you paint over faux venetian plaster?.How to Create a Venetian Plaster Finish.Can you paint over smooth venetian plaster?. ![]() Can you paint over Behr venetian plaster?.Can you paint over venetian plaster with latex paint?.Step 8: Apply the second coat (optional).Step-by-step guide to paint over venetian plaster:.Is there any paint you can use over venetian plaster?.Venetian plaster vs regular plaster: An Overview.What is the difference between Venetian plaster and regular plaster?. ![]() ![]() ![]() The $30 million project aims to protect trees from illegal logging and expanding palm oil plantations in Cambodia’s Keo Seima Wildlife Sanctuary and Indonesia’s Rimba Raya Biodiversity R eserve on the island of Borneo. Now the company is trying to make up for it by preserving more than 780 square miles of forest half a world away from its headquarters in Atlanta. energy use and of about 21% of total annual energy-related CO 2 emissions.Delta Air Lines emitted 14.3 million tons of carbon dioxide into the atmosphere in 2020. energy and accounted for 34% of total annual energy-related CO 2 emissions. energy consumption but petroleum was the source of 46% of total annual U.S. In 2021, petroleum accounted for about 36% of U.S. energy-related CO 2 emissions were from petroleum use in 2021 For example, for the same amount of energy produced, burning natural gas produces about half of the amount of CO 2 produced by burning coal. Because natural gas, which is mostly CH 4, has a high hydrogen content, combustion of natural gas produces less CO 2 for the same amount of heat produced from burning other fossil fuels. The amount of CO 2 produced (emitted) depends on the carbon content of the fuel, and the amount of heat produced depends on the carbon and hydrogen content. These reactions release heat, which we use for energy. When fossil fuels are combusted (burned), oxygen combines with carbon to form CO 2 and with hydrogen to form water (H 2O). The energy connectionįossil fuels consist mainly of carbon and hydrogen. human-caused (anthropogenic) greenhouse gas emissions. ![]() In 2020, fossil fuels were the source of about 73% of total U.S. The combined emissions of these other greenhouse gases accounted for about 21% of total U.S.
![]() There is no way to set up different users – so your 4 year old will have the same filter settings and time controls as the parents or any guests in the home. K9 operates as a one-setting-fits-all type of product. If you are looking for a simple solution to protect your family from inappropriate content, this free filter is the way to go. Many of the features of a commercial content filter are found in this product. This product has a simple interface, and a very respectable feature set. This makes for a very consistent approach to content filtering for all of your Internet devices. This is because the home use of this filter benefits their commercial product, and that side of their business subsidizes the free filter.Īnother big plus is that K9 Web Protection also has a version for the iPad, iPhone and iPod Touch ( ), which is also free. Unfortunely Ive decided not to upload my license since I dont know if itll be flagged and wont be able to use it. Ive added a few blocksites, and a setup on how to confiure it to run on safemode. You are not required to see any advertisements or other nagging messages trying to get you to purchase a product. README.md K9-Web-Protection-Copy I DO NOT OWN THIS SOFTWARE This is a copy of K9 Web protection originally published by Blue Coat. K9 puts YOU in control of the Internet so you. This is a very functional product that is truly free. K9 Web Protection is a free Internet filter and parental control software for your home Windows or Mac computer. You can use the administrative console to change any settings – but you could also run the application with the default settings and you would be protected from the most common problems. 14 Time Restrictions Page, Blue Coat K9 Web Protection Administration. You will then need to reboot your computer, and the filter is now installed and active. Change the Mobile Code Protection Level, 177e179 Manage Sites, 1714173 tasks. After you download the software, you run the installer and enter your license number. In a November 2008 review, PC World gave it 4.25 out of 5 stars. You will then receive a license number via email, along with a link to download the software. In 2006, the company introduced a free web-tool, K9 Web Protection, that can monitor internet traffic, block certain websites, identify phishing scams. You are required to register on their website, including giving them your email address. It can block more than 55 different categories of content, including pornography, hate speech and sites that promote violence or permit gambling. ![]() When you have it turned on, it prevents the computer user from viewing Web sites that contain unwanted content. Customs and Border Protection (CBP) officials have authority to permit. ![]() Generally speaking, it is a very effective filter that protects against pornography, and provides a few extra features as well. K9 Web Protection is preference pane website filtering software. Further information is available on the USCIS website under Fianc(e) Visas. This filter is intended specifically for home use, and is provided for free for that purpose. ![]() K9 Web Protection is a software filter that is made by BlueCoat. ![]() ![]() I also mentioned the usefulness of implementing a mixer palette when developing the previous feature on the same thread.The following feature may be necessary to implement as a blending mode before adding back a color mixing palette and creating a feature enabling loading a brush with more than one color. You’re ready to add the next texture! From here on it’s just a matter of wash, rinse and repeat for each texture where you want to create a dedicated Brush Preset.I have already discussed the ability to load more than one color on the same brush and why the feature would be useful on the following thread ( Feature request: to use two or more colors at the same time at the same brush tip - #17 by Rigognos). kpp file in Krita and open it to get a 200x200 file that you can edit to your wishes. Once you have something you are happy with then click the Overwrite Brush button and your brush and its preview image will be saved.Īn alternative method that requires a little more work but gives you greater control of the outcome is the following: ![]() This might mean that you have to tweak the size of the brush. In order to work correctly though the entire image should fit comfortably within the square. You should see an image of your texture (in this case it would be the evergreen tree). Now, center your cursor in the Brush Preview square at the top of the ScratchPad and click once. The simplest and easiest way to do this for a brush of this type is to clear out the ScratchPad using the Reset button. ![]() It’s time now to create the Brush Preview graphic. Once you’re satisfied with your brush and its settings you need to do one last thing (but click Overwrite Brush first!). Now that you have a “Tall Evergreen” brush safely saved you can experiment with the settings to see if there is anything you would like to change, for instance, by altering the size setting and the pressure parameter you could set the brush to change the tree size depending on the pressure you were using with your stylus (assuming you have a stylus!). Something like “Trees - Tall Evergreen” would be appropriate. To do this we would do the following:Ĭhange the name of the brush at the very top of the Brush Editor Settings dialog. Let’s say that there is an image of an evergreen tree that we’re pretty sure is going to be a regular feature in some of our paintings and we want to have a dedicated brush for it. Your job now is to decide which of these you want to have as Brush Preset (Just like your Pencil) or you think you’ll only use sporadically. In our case, they would all be thumbnails representing different types of trees. If everything went fine you will see a number of new thumbnails show up at the bottom of the window. At the bottom of the window are two icons:Ĭlick on the blue file folder on the left and then navigate to where you saved your. This will change the editor to show a scrollable screen of thumbnail images, most will be black on a white background. Open the Brush Settings Editor ( F5 key).Ĭlick on the tab “Predefined” next to “Auto”. An Ink Pen or solid fill type should do fine. In your Brush Presets dock, select one of your brushes that uses the Pixel Brush Engine. abr file into Krita’s home directory for brushes. ![]() Be sure to read the license if there is one!Įxtract the. abr file and any licensing or other notes. The second is to create a single brush that we can change on the fly to use for a variety of flora, without the need to have a dedicated Brush Preset for each type.įirst up is download the file (. The first is to create a series of brushes that we an quickly access from the Brush Presets dock to easily put together a believable forest. abr file that contains numerous images of types of trees and ferns. For this example we will use an example of an. abr files, although there are certain features. Example: Loading a Photoshop Brush (*.ABR) ¶įor some time Photoshop has been using the ABR format to compile brushes into a single file. They can be modified/tagged in the brush preset editor. Currently Krita only import a brush texture from abr file, you have to recreate the brushes by adding appropriate values in size, spacing etc. ![]() ![]() ![]() ![]() It could also summon powerful deities.Īlthough nowhere near as polished or impressive as the God of War series, which would arrive around three years later, Rygar was a good action adventure, and one that flew well under the radar of many. ![]() Much like Kratos’ Blades of Chaos, this gave Rygar an impressive range of attacks, and the upgradable shield could grant new abilities. The weapon of choice was the Diskarmor, essentially a shield on a chain. As Rygar, players journeyed around the island of Argus engaging all sorts of mythological threats. Pre-dating the God of War series, Rygar was an update of the arcade and NES title, and included Devil May Cry-style play. If only a game based on a 70s movie would have excited the gaming crowd more. Add in mini-games for stealing car radios, robbing stores, and spreading your gang’s graffiti tag everywhere, and you’ve got a game that successfully captured the feel of the movie, while expanding on the original story, providing a deeper look at the Warriors themselves. The journey to that fateful meeting with Riffs leader, Cyrus, was handled by a brawler-style mechanic that let you take on the gang’s various rivals in hand-to-hand combat. Based on the 70s movie of the same name, The Warriors was a prequel of sorts to the events of the movie, depicting the origins of the titular street gang and looking at each larger-than-life character in more detail. This is another Rockstar outing, which started life on the PSP before being ported to the PS2. ![]() ![]() ![]() ![]() East-Tec Eraser can clean the history of more than three hundred popular applications, from peer-to-peer apps and instant messaging tools to email and office applications, and you can wipe free space, delete files permanently and rely on military-standard deletion protocols to make sure that data is really eliminated. Go beyond the browser and there’s still loads to like. This app takes a keen interest in web browser privacy – it works with basically every modern browser, from Edge and Chrome to Opera, Firefox and Safari, and it can wipe every aspect of your browser history and behavior. East-Tec Eraser: Best for third-party software No matter which version you choose, Privacy Eraser is impressive – powerful, versatile and intuitive.ģ. If you pay $20 to upgrade to the Pro edition, you get access to more powerful file-wiping protocols, automatic updating and priority technical support. Impressively, the vast majority of these features are included in Privacy Eraser’s free edition. The only thing it can’t handle is instant messaging software. It works with USB drives, and you can whitelist files and applications that you don’t want to be accidentally cleaned. It’s got real-time monitoring, and it can be set to run automatically and on your choice of schedule. ![]() It can deploy more than 250 free plugins to wipe your PC of the files left behind by popular third-party applications, and it can shred files, wipe free drive space and clean your Registry. Privacy Eraser’s one-click operation is bolstered by a host of extra features. It’s got great support for browser-based privacy, too: it works in Chrome, Edge, Firefox, Safari and Opera and can be used to wipe your browsing history, caches, cookie histories, downloads, form-filling histories and passwords. Its one-click operation can tackle your Windows logs, search histories, documents and temporary file folders alongside the Recycle Bin, DNS cache and all the other nooks and crannies in your operating system – your digital footprint will vanish. Privacy Eraser Pro combines a superb range of features with one-click operation that’s designed to handle all of your file-deletion needs as easily as possible. Privacy Eraser Pro: Best value privacy software It works with Dropbox, OneDrive, iCloud and more, and can provide an extra layer of protection if you use cloud services in your personal or professional life.Ģ. One final welcome feature is the Infinity Safe, which can encrypt your files before they’re uploaded to your cloud storage services. Handily, CyberScrub has a new dashboard that will notify you of privacy issues and application updates, and it’s got detailed logging, in-depth permissions options and task scheduling. CyberScrub can wipe your application logs, clipboard, computer history and temp files, and can shred individual files and wipe free space. That’s not the only feature that makes it easier to keep your online life private. It can erase data across a huge range of applications, too: it works with all versions of Windows 10, with Microsoft Office, Skype, Chrome, Firefox and Microsoft Edge, and buying a yearly subscription to CyberScrub means that you’ll automatically receive updated plug-ins for newer software when they’re released. ![]() If you want to protect people from reaching your passwords, financial records or health information, this tool does a top-notch job of removing all traces of that data. When it comes to pure file deletion, this app handles basically everything – it’ll wipe your pictures, videos, emails, voice files and peer-to-peer activity and handle everything else across your PC, browsers, emails and instant messages. ![]() ![]() ![]() The country consists of three different elements such as Military Sphere, Strategic Warfare, and Economic Sphere. The player has to complete a set of the objective to win the match. If there are no predefined goals, the player has an opportunity to develop his nation by building the infrastructure of his nation, increasing the military strength, improving the economy growth and more. To get into the world, the player needs to select his country and efforts to achieve his predefined goals such as balancing his resources, maintaining the peace in his region, conquering the world, and more. The game supports both Single and Multiplayer modes, and it introduces up to 193 nations to play and enjoy. SuperPower 2 developed by GolemLabs and published by Dreamcatcher Interactive is a Real-time Strategy and Wargame for Microsoft Windows. With detailed features, improved gameplay, and wonderful controls, Stellaris is the incredible game for space lovers. The player needs to establish his empire, recruit his force, and effort to battle spacefaring enemies and more to score the points and use them to unlock additional content. There is only a single planet in the start of the game offers a single science ship, a construction ship, and three small warships to progress. In the game, the player manages a ship, including building, science, and military vessels. In the start of the game, the player controls a strange species in the beginning level of space exploration, right after the invention of FLT (Faster-than-light) ship technology. ![]() It mixes the RTS (Real-time Strategy), and space exploration elements and takes place in the Sci-fi-themed world focuses on space in the future 2200. The game offers a thrilling gameplay centers on resource management, space exploration, establishing an empire, diplomacy and spacefaring civilizations. Up to 32 players can play Hearts of Iron IV, whether competitively or cooperatively, with some players taking control of different aspects of a single nation’s strategy.Stellaris is a Grand Strategy, 4K, Single-player and Multiplayer video game developed by Paradox Development Studio and published by Paradox Interactive. Push the Limits of Science:Ī flexible research system offers new weapons, new industrial systems and advanced strategic concepts. Plan wisely, balancing future investment against the needs of the moment. Industrial Power:īuild factories and ports, and then use those structures to make everything a modern army needs. Manage researchers and industrialists before the war, and emphasize a military cabinet once the world inexorably slides into conflict. Internal Politics:Ĭhoose your war cabinet based on your current needs. Assume Control of Any Nation:Ĭhoose from the greatest powers striving for victory, or challenge yourself as one of the smaller nations simply trying to weather the storm. Coordination of air, land and sea theaters is vital to overall success. Give orders to army groups composed of divisions of your own design, driving towards your objectives and managing supply lines. ![]() Prepare your nation for the coming storm, transforming the geopolitical landscape in your favor. Manage continent wide battle fronts and a complex research tree, alongside diplomacy and politics. Main Features: Rewarding Strategic Gameplay: Hearts of Iron IV is a compelling simulation of modern war that rewards replay and strategic thinking. This grand strategy wargame offers both deep historical gameplay and tantalizing alternate histories as the dramatic events of the Second World War unfold on your computer. Take command of the world’s mightiest war machine, managing industry, diplomacy and battle plans to defend your interests and dominate the planet in Hearts of Iron IV. ![]() ![]() When a bag is not read properly, airline personnel must intervene to correctly route the item in question to its proper final destination. This represents a quantum leap in accuracy, as industry statistics show that the present barcode systems correctly identify and route between 85 and 90% of all checked baggage. Pilot tests have been conducted at several major airports, showing that RFID can successfully sort and route checked baggage with a 99+% accuracy rate. Thus, there has been great interest in replacing the current barcode-based luggage tracking and sorting systems with RFID technology. ![]() While more than 98% of “lost” luggage is ultimately found and reunited with its owner, such recovery efforts are costly both in terms of the airlines’ expenses and the loss of goodwill and brand loyalty from the passenger. airlines, strained by financial difficulties, have reached a crisis point in their ability to securely and successfully route you and your bag to your destination at the same time. In all, the airlines racked up more than 3.5 million problem bags for the year, up significantly from prior years.Ĭertainly, the ability to deliver a passenger’s checked bag is central to any airline’s value proposition and its basic service promise. airlines lost, misdirected, or misplaced an average of 10,000 bags each day. In fact, the baggage problem is so bad that aggregate statistics for 2005 reveal that U.S. airlines are doing a disastrous job of handling their passengers’ luggage. According to a recently released report from the U.S. ![]() Apparently, more and more of us are having such “moments of truth” with the airlines. When we are standing at the baggage carousel at a remote airport late at night and our bag does not come out of the chute, we are having our very own personal “moment of truth” with the airline that brought us there, but not our luggage. From this simple “moment of truth” concept, Jan Carlzon took SAS – an airline that was failing at the time – and quickly turned it around to become one of the world’s premier airlines. Carlzon defined the “moment of truth” in any service business as, “anytime a customer comes into contact with any aspect of a business, however remote, (it) is an opportunity to form an impression.” Carlzon emphasized the importance of managing all the small details of the entire airline experience for passengers, in order to generate superior customer satisfaction and loyalty. Jan Carlzon, the former President of Scandinavian Airlines (SAS), wrote a best-selling business book in 1986, titled Moments of Truth. ![]() Wyld, Contributing Editor, AVISIAN Publishing ![]() |
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